2. Customer Support

Customer Support

We’re here to support you every step of the way.

Your success with your Procura solution means everything to us.

We are committed to providing you with knowledgeable, timely customer service that meets your support needs and exceeds your expectations. Our experienced Customer Support Team’s technical training and practical, hands-on product experience ensures that you will receive a focused response to critical, time-sensitive issues that is solution oriented and user-friendly.

Contact our Customer Support Team

Online case submission and tracking

Current Procura customers are invited to communicate with our Customer Support Team, request new enhancements and log and track the progress of support issues online. This is your preferred method of seeking Customer Support for all non-critical issues.

Log a case through the online support forum

Contact us by phone

Australia

T: 1300 553 286
Standard Support hours are from 7:00 AM to 7:00 PM Australian Eastern time, Monday through Friday on Melbourne business days.
Emergency On–Call Support (for unscheduled after hours support) is available 7 days a week including holidays primarily for organisations hosted by Procura on our Cloud Service or alternatively where an organisation has a Critical Priority 1 (system down) issue where resolution has been sought and investigated internally. For these after hour support cases, only a dedicated system administrator should be contacting our emergency on-call support.
  • All initial contact for emergency on-call support should be made through mobile +61 402 965 897, with a detailed message including the contact number(s) and referenced to the logged ticket number.
  • For Critical Priority (P1) emergency issues, we are committed to returning the call within 60 minutes.

North America

Complia Health Customer Support

Our Customer Commitment

Our commitment to you, our Complia Health Customer, is to ensure the greatest possible success with your investment in Complia Health software. We seek the best people and we utilise the best technology to manage your inbound support requests and track them to resolution. Your business, your ability to provide the best possible care, is our singular mission.