Your success with your Procura solution means everything to us.
We are committed to providing you with knowledgeable, timely customer service that meets your support needs and exceeds your expectations. Our experienced Customer Support Team’s technical training and practical, hands-on product experience ensures that you will receive a focused response to critical, time-sensitive issues that is solution oriented and user-friendly.
Contact our Customer Support Team
Online case submission and tracking
Current Procura customers are invited to communicate with our Customer Support Team, request new enhancements and log and track the progress of support issues online. This is your preferred method of seeking Customer Support for all non-critical issues.
Contact us by phone
AustraliaT: 1300 553 286
- All initial contact for emergency on-call support should be made through mobile +61 402 965 897, with a detailed message including the contact number(s) and referenced to the logged ticket number.
- For Critical Priority (P1) emergency issues, we are committed to returning the call within 60 minutes.
Our Customer Commitment
Our commitment to you is to ensure the greatest possible success with your investment in Procura software. We seek the best people and we utilise the best technology to manage your inbound support requests and track them to resolution. Your business, your ability to provide the best possible care, is our singular mission.