Current Procura customers are invited to communicate with our Customer Support Team, request new enhancements and log and track the progress of support issues online. This is your preferred method of seeking Customer Support for all non-critical issues.

Emergency On–Call Support (for unscheduled after hours support) is available 7 days a week including holidays primarily for organisations hosted by Procura on our Cloud Service or alternatively where an organisation has a Critical Priority 1 (system down) issue where resolution has been sought and investigated internally. For these after hour support cases, only a dedicated system administrator should be contacting our emergency on-call support.

• All initial contact for emergency on-call support should be made through mobile +61 402 965 897, with a detailed message including the contact number(s) and referenced to the logged ticket number.
• For Critical Priority (P1) emergency issues, we are committed to returning the call within 60 minutes.