Case Study


Transitioning to the next generation of Community Care

Business efficiencies driven by structured use of technology and standardised process.

Ozcare is a leading not-for-profit organisation of professional and caring individuals, delivering exceptional care to over 15,000 people from 60 locations around the state and employing over 2,900 staff.

For the past 18 years they have been delivering innovative and superior health and human services to the Queensland community, improving the quality of life for clients. The range of services offered is aimed at enabling clients to remain living in their own homes for as long as possible.

Customer details


Kangaroo Point, QLD






  • Aged and Community Care
  • Not-for-profit

Figures and stats as of March 2018


  • Mobility, quality of care and business efficiences
  • Geographical dispersal of
    Ozcare district offices
  • Geographical dispersal of Unknown legislative changes and requirements

The Solution

Mobility –
Procura mobile app

Ozcare required a system to empower field staff to deliver the highest quality care to clients. Utilising the latest Procura mobile technology and mobility app enables them to access electronic client records, streamline their timekeeping and payroll processes and monitor service delivery by systematic alerts.

Quality – Procura Community Care software
Implementing a new Community Care system would enable Ozcare to create a single electronic client record accessible in or out of the offices. This alleviates the potential for fragmented records and ensures all staff update, and refer to the same files.

Business efficiencies –
Procura Community Care
Implementation of the Procura Community Care system would allow for automated skill and preference matching, booking appointments and scheduling using the most efficient routes based on GEO codes, resulting in increased efficiencies, cost savings in mileage, and increased service capacity.


For Ozcare

  • Integrated client management system
  • Detailed visibility of operational performance information (BI)
  • More efficient workforce utilisation

For Staff

Access to single source of truth for all client related information 24 hours, 7 days a week.

For Clients

Accurate information available in a timely manner resulting in improved care and service delivery provision


The Procura Journey

Ozcare is a medium sized organisation that initiated the Community Care Project in 2014 as the second phase of the PeoplePoint Program, an Enterprise Resource Planning program. The first phase of the PeoplePoint Program focused on transitioning Ozcare’s Aged Care and Finance divisions from Navision (a legacy system), to an Aged Care specific software. Similarly, the aim of the second phase was to transition the Community Care division to a system designed specifically around delivering community services.

The Procura system was chosen for the Community Care Project to provide Ozcare with integrated client management, improved care provision and better care outcomes for clients. A primary driver for the Project was to achieve a fully integrated system with a single electronic client record, supporting the full aged care journey of Ozcare’s clients, with the added objective to reposition Ozcare to better withstand industry and legislative changes such as the Living Longer Living Better reform.

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