Case Study

Home Nursing Group

Home Nursing Group enhances care quality and productivity through Procura Client Management System

Home Nursing Group realises huge growth, productivity and care quality improvements by implementing a centralised and fully-integrated software solution across four locations.

Home Nursing Group (HNG) is a locally-owned and operated Commonwealth Approved Provider of community aged care services with offices in Armidale, Coffs Harbour, Port Macquarie and Tamworth.

Founded in 1985 to assist families wishing to care for loved ones at home, rather than institutional aged care, Home Nursing Group currently serves more than 1,000 clients. HNG's Registered Nurses, Enrolled Nurses and Assistants-in-Nursing are all highly experienced, fully trained and receive on-going education to maintain their skills.

Following recent growth in the business Home Nursing Group has been looking at innovative ways to approach the future of aged care, business efficiency and improved customer service experiences across all areas of the business.

Customer details


Armidale NSW






  • Community Care

Figures and stats as of April 2018


  • Disparate management systems, some information is still stored on paper.
  • Lack of data relevance
  • Labour intensive processes due to the client management system limitations

The Solution

Home Nursing Group began looking for a solution to address these challenges, they wanted a solution that offered a fully integrated, scalable, end-to-end client management solution and a team that was
enabled to support the implementation from day one.

The solution that satisfied all the requirements was Procura Community Care Client Management System. Home Nursing Group implemented Procura Community Care, an integrated, end-to-end client management solution.

HNG choose Procura Community Care Client Management System due to its capabilities that will replace and consolidate all disparate information systems, and store information in one central location.


For Home Nursing Group

  • Future-proofed system capacity – with higher level of capacity for the ever increasing number of clients requiring care in their homes.
  • Improved reporting capabilities
  • Increased communication between teams

For staff

  • Complete information in one central location
  • Clear view of future scheduling and transparencies in any changes.
  • Greater efficiencies allowing for increased focus on client care

For clients

With all the information in one central location, clients receive a more seamless interaction with Home Nursing Group.


Appropriate staff now have access to a single client information assisting in the management of client queries and helping Home Nursing Group to be more responsive to changes in care as needed.

By introducing Procura to our business we have been able to support our passionate staff to continue focusing on client needs while streamlining much of the administration around billing and reporting behind the scenes.

Jo Dell,
Home Nursing Group

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