Case Study

Blue Care

Living and breathing Clinical Care. Blue Care implements a single client record across 170 locations.

In 2013, Blue Care celebrates 60 years of providing caring services to the people of Queensland and northern New South Wales. From humble beginnings, Blue Care has grown to be one of the largest aged care providers in Australia.

From a business system and IT perspective, Blue Care has focused the last 10 years on centralising systems and replacing smaller as well as legacy systems with enterprise solutions.


Customer details

Headquarters

Toowong, QLD

Founded

1953

Staff

~8,400

Volunteers

2,200+

Industry

  • Senior Living, Aged and Community Care

Procura solution

Figures and stats as of July 2014

Challenges

  • Providing a variety of care services to a geographically dispersed client base.
  • Limited rollout bandwidth in terms of resourcing as well as IT infrastructure.
  • Delivering training to users across a vast geography and to rural and remote locations.

The solution

Procura was selected to be a core system as part of this journey providing Blue Care with end-to-end business process capabilities covering Finance, Resident Management and, most recently, Residential Clinical Care.

In implementing Clinical Care, Blue Care has managed to overcome key challenges including the provision of a variety of care services to a geographically dispersed client base, managing the rollout with limited bandwidth in terms of resourcing as well as IT infrastructure, and delivering training to users who are located across a vast geography as well as in rural and in remote locations.

Benefits

For Blue Care

Instead of multiple IT systems, Procura provides an integrated solution with extendable modules.

For staff

Access to a single source of truth for all client related information including financial and clinical record.

For clients

Information is accurate and available in a timely manner resulting in improved care provision and care outcomes.

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Blue Care Case Study

Living and breathing Clinical Care
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