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The importance of workforce training and supporting a customer-focus in the NDIS during the time of the Royal Commission.

Are your team making the most of your disability and aged care software?

As a disability and aged care service provider you’re doubtless aware of the huge benefits that quality healthcare software can bring to the efficiency and profitability of your operations. Moreover, the NDIS will need to grow rapidly to meet the greater demand with NDIS services during the Royal Commission as the NDIS providers will need to ensure that they are complying with new, stringent regulations. But are you fully optimising these IT gains with a properly planned and executed EMR training program for your staff? Not just for implementation of new systems, but also ongoing education, particularly when it comes to new employees.

Embracing the use of electronic healthcare records and mobile apps will be a challenge for some of your team members, particularly the older ones. But bringing everyone right up to speed will not only greatly help to avoid errors, lift the quality of client care and facilitate smooth running of your organisation. It will also greatly enhance your employees’ job satisfaction (not to mention personal computer confidence), lifting your corporate image and making it easier to recruit and retain quality staff.

Here’s a brief checklist of essentials for your EMR training:

Make sure everyone has the necessary computer skills

This may sound obvious, but some of your prospective and/or current workers may not have the basic computer literacy or experience necessary to easily carry out their online tasks. You may want to take advantage of an online computer skills test to identify these individuals, then perhaps invest in a course to bring them up to suitable levels of proficiency.

Make sure everyone has the necessary computer skills

Make sure everyone has the necessary computer skills.

 

 

Appoint your super users

These are the tech-savvy team members who know your systems back to front – your official go-to people for all EMR and mobile app questions, shortcuts and tips. They’ll also teach new staff members how to navigate online operations. Once you’ve identified your potential super users, you can incentivise them with a bonus or extra holiday time. Apart, naturally, from being very computer literate, they should also be enthusiastic, quick on the uptake, patient and natural, well respected leaders who have been with your outfit for 12 months or more. And, of course, not too burdened by current duties!

A word on areas of training:  Super users, depending on the size of your organisation, will be expert in all sections of your healthcare software. But your other employees should only be trained in the features they themselves will be using. This will save considerable time, confusion and frustration.

Appoint your super users

Appoint your super users

Get feedback

There’s of course no point in installing whizz bang new systems if you don’t conduct follow up sessions to make sure everything’s working as well as it should. With any new operations you’re bound to get a few hiccups, whether it’s through lack of understanding or a workflow that needs tweaking. It’s usually best if you can schedule regular meetings, with all levels of your relevant team being represented. Or you may find it easier to use surveys.

Get feedback

Get feedback

 
 

Utilise your healthcare software provider

A quality EHR vendor like Procura should be able to provide you with all the expert professional customer service you need, both for technical training, practical, hands-on product experience and ongoing support.  Our highly experienced Procura Customer Support Team is always there to bring focussed, best practice solutions to all your education and day to day software issues. Plus our Customer Discussion Forum gives you quick access to releases, associated documentation, product webinars and product feature discussion groups.

Get a customised demonstration of how Procura can help fully train your team in the latest health care software

 

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Speak with an expert Procura product specialist about finding the optimum combination of your team and our cutting edge technology to transform your client care, efficiency and profitability.
Contact us or call us on 1300 684 479 today.